Return Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

1.1 Time Frame

Returns must be initiated within 30 days of the delivery date. After 30 days, we cannot offer you a refund or exchange.

1.2 Condition Requirements

• Items must be unworn, unused, and in the same condition as received
• All original tags, labels, and protective coverings must be attached
• Items must be free from any signs of wear, damage, or alteration
• For jewelry: pieces must not show any scratches, tarnish, or damage
• For crystal/glassware: items must be in perfect condition with no chips or cracks

1.3 Packaging Requirements

• Original packaging must be intact and included
• All protective materials (foam, wrapping, etc.) must be present
• Certificates of authenticity, care cards, and documentation must be included
• Original gift boxes and presentation materials must be included

2. Non-Returnable Items

Certain items cannot be returned for health, safety, or customization reasons:

• Custom or personalized items made to your specifications
• Earrings for pierced ears (for health and safety reasons)
• Opened or used beauty and fragrance products
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards
• Special orders that are not regular stock items
• Items damaged due to misuse, neglect, or accidents

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Email info@montevii.com or call (323)366-6837 to obtain a Return Authorization Number (RMA)
2. Pack Your Items: Securely pack items in the original packaging with all protective materials
3. Include Documentation: Print and include the RMA form with your return
4. Ship Your Return: Use a trackable shipping service with insurance
5. Email Tracking: Send your tracking number to info@montevii.com

3.2 Shipping Instructions

• We recommend using UPS, FedEx, or USPS with tracking and insurance
• Return shipping costs are the responsibility of the customer
• For items over $1,000 value, we recommend purchasing additional insurance
• Please retain your shipping receipt until your return is processed

4. Refunds and Exchanges

4.1 Refund Processing

• Once your return is received and inspected, we will send you an email notification
• Refunds are processed to the original payment method within 7-10 business days
• Shipping charges are non-refundable
• International customers may be subject to additional duties and taxes that are non-refundable

4.2 Exchange Process

For exchanges:

• Exchanges are subject to product availability
• Price differences will be charged or refunded accordingly
• Exchanges follow the same condition requirements as returns
• We cannot guarantee availability of the same item for exchange

4.3 Store Credit

If you prefer, we can issue store credit instead of a refund. Store credit:

• Is issued as an electronic gift card
• Never expires
• Can be used for online or in-store purchases
• May be transferred to another person

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

• Contact us within 48 hours of delivery for damaged items
• Provide photographs of the damage and packaging
• We will arrange for a return shipping label at our expense
• We will replace the item or issue a full refund, including shipping costs
• For manufacturer defects discovered after 30 days, please contact the brand directly

6. International Returns

For international customers:

• All international returns must comply with the same conditions
• Customs documentation must be marked as "Returned Goods"
• Customers are responsible for all duties, taxes, and shipping costs
• We recommend using a tracked and insured shipping service
• Returns may take longer to process due to customs clearance

7. In-Store Returns

You may also return items to our Newport Beach showroom:

• Bring items with all original packaging and documentation
• Bring your receipt or order confirmation
• Returns are processed immediately during business hours
• Same conditions apply for in-store returns
• Our staff will inspect items before processing the return

8. Contact Information

For return-related questions or to initiate a return, please contact us:

9. Frequently Asked Questions